Managed IT Services

What is a Managed Service?

Managed services is the practice of outsourcing on a proactive basis certain processes and functions intended to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship

What does Managed Services Cost?

ESSENTIALS
$28
Per User/Per Month
  • Remote Support
  • 24/7 Backup Monitoring
  • World Class Anti-Virus
  • Web Category Filtering
  • Critical Updates
Labour costs reduced to $75p/h for any break/fix work that falls outside of the essentials package
Per User/Per Month
$75
PROACTIVE
  • All Items from Essentials
  • Service Level Agreement
  • Project Management
  • Full IT Helpdesk
  • Automation of Critical IT Tasks
There are no additional Labour costs in this package. Work performed under this agreement is at $0
BREAK/FIX
$0
Labour costs associated with this package is $110 per hour billed in 30 mins blocks
Per User/Per Month
  • PAYG Service
  • Townsville IT Support
  • Remote Support Option
  • Anti-Virus & Backup options available

Get in Contact

71 Thuringowa Drive, Townsville, QLD 4814  hello@rapiditsolutions.com.au  |  Tel: 07 4775 9191

© 2019 by Rapid IT Solutions

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