Managed IT Services

What is a Managed Service?

Managed services is the practice of outsourcing on a proactive basis certain processes and functions intended to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship


What does Managed Services Cost?

Per User/Per Month
  • Remote Support
  • 24/7 Backup Monitoring
  • World Class Anti-Virus
  • Web Category Filtering
  • Critical Updates
Labour costs reduced to $85p/h for any break/fix work that falls outside of the essentials package
The Essentials plan is for businesses in the Townsville region which would use IT Support for Backup & Anti-virus monitoring while keeping your business safe with Microsoft and other 3rd party updates each month.
Your business would have access to local onsite IT Support professionals for any issues with hardware or software
This plan is tailored to businesses who cannot afford downtime and prefer peace of mind for their critical IT support needs
Per User/Per Month
  • All Items from Essentials
  • Service Level Agreement
  • Project Management
  • Full IT Helpdesk
  • Automation of Critical IT Tasks
There are no additional Labour costs in this package. Work performed under this agreement is at $0
Proactive Support favors businesses which require high up-time such as retail, medical and legal industries.
Unlike its break/fix counterpart where an IT firm is rewarded when a computer stops working, Proactive support can fix a potential issue before it causes downtime.
This is made possible with Rapid IT's Artificial Intelligent service which actively monitors your network 24x7x365
Labour costs associated with this package is $150 per hour billed in 30 mins blocks
Per User/Per Month
  • PAYG Service
  • Townsville IT Support
  • Remote Support Option
  • Anti-Virus & Backup options available
Our Break/Fix Plan suits small to medium businesses looking for that one off fix to get them back online and working. 
The Break/Fix model allows customers to use our Townsville based IT Support helpdesk. All work performed is billed at an hourly rate on monthly terms.
This plan also provides access to other services such as a business grade Anti-Virus and Backup solutions implemented by our professional IT Support team in Townsville.

Get in Contact

71 Thuringowa Drive, Townsville, QLD 4814  |  Tel: 07 4775 9191

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