Frequently asked questions

Q: Does Rapid IT Solutions service businesses outside of the Townsville region? 

A: Yes, Rapid IT Solutions services clients in Ayr, Charters Towers, Ingham, Mt Isa, Cairns, Port Douglas, Innisfail & Mareeba 

Q: Does Rapid IT Solutions perform home visits to residential clients? 

A: No, Rapid IT Solutions is not a residential IT provider. We do perform house calls for clients running a business from their residential address. An ABN is required. 

Q: Can Rapid IT Solutions support my business if I choose not to be part of the Managed Service plan? 

A: Yes, Rapid IT Solutions can support your business on a pay as you go service.

Q: What is an IT Managed Service?

A: In simple terms, managed services puts the focus back on the IT firm. The more problems that your organisation has, the more time and resources the IT firm needs to designate. This results in less profit for the IT firm and causes it to take more proactive measures to reduce the amount of problems the organisation has. This inevitably aligns both organisations’ outcomes.

Q: Can Rapid IT Solutions perform email services for my business? 

A: Yes, Rapid IT Solutions has partnered with Microsoft to provide Office 365 as the preferred business email solution for Townsville's modern day business.